Thank you for choosing ANKOU! We are committed to getting your order of premium food storage solutions to you as quickly and reliably as possible. Please review the following information about our shipping process, timelines, and costs.

🚚 Order Processing & Shipping Time

How long does it take to process my order?
Once you place your order, our team springs into action. We typically process and pack your items within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

How long does shipping take?
After your package leaves our warehouse, the delivery time depends on your location and the shipping method selected. The estimated timelines below do not include our 1-2 day order processing time.

Please note: Recent global logistics challenges and local carrier delays may occasionally impact these estimates. We appreciate your patience and understanding.

📦 Shipping Methods, Costs & Delivery Times

We ship to most countries worldwide. The final shipping cost is calculated at checkout based on your order's weight, destination, and the selected service.

Below are our standard shipping options for major destinations:

Important Notes:

• Free Shipping Thresholds are applied automatically at checkout.

• For remote locations or countries not listed above, the final shipping cost and time will be displayed on the checkout page after you enter your address.

• Please note that we are unable to ship to PO Boxes or APO/FPO addresses via Express or Expedited services.

📮 Order Tracking & Support

How can I track my order?
As soon as your order is shipped, we will send a confirmation email with a tracking number to you. You can also check the status of your order by logging into your ANKOU account.

What if my package is delayed?
While we strive to meet all estimated delivery times, occasional delays by carrier services are beyond our direct control. The provided tracking number is your best tool for real-time updates. If your tracking information has not updated for an extended period, please contact us at cs@ankou.com and we will gladly assist you.

🔍 Additional Information

• Customs & Import Duties: For international orders outside of our main shipping regions, please note that your purchase may be subject to import duties and taxes. These are the responsibility of the recipient and are not included in the product or shipping charges. We declare the full value of all shipments.

• Return Address: Our fulfillment center is located at: 3F, Building U3, Gumao Junxiang US Intelligent Manufacturing Industrial Park, Xixiang, Bao'an, Shenzhen, China 3209.