At ANKOU, your satisfaction is our top priority. We take pride in the quality and design of our food storage solutions. However, if your purchase doesn't meet your expectations, we're here to make it right with our straightforward return process.

🔁 Our Satisfaction Guarantee

We stand behind the quality of every ANKOU product. If you are not completely satisfied with your purchase, you may return most items in their original, unused condition within 30 days of delivery for a full refund or exchange.

Please note: Due to hygiene reasons, we cannot accept returns on any products that have been used, opened, or are no in their original packaging.

📦 How to Initiate a Return

To start a return, please follow these simple steps:

1. Contact Our Support Team: Email us at support@ankouhome.com within 30 days of receiving your order. Please include your order number and the reason for the return.

2. Provide Evidence (If Applicable): For damaged or defective items, please attach clear photos or a short video of the product and its packaging. This helps us process your request quickly and improve our quality control.

3. Receive Instructions: Our customer service agent will respond within 48 hours with a Return Merchandise Authorization (RMA) number and detailed instructions on where to ship the item.

4. Ship Your Return: Once you receive our instructions, securely pack the item in its original packaging and mail it to the provided address. We recommend using a trackable shipping service.

✅ Return Conditions

To be eligible for a return, your item must be:

• Unused and in its original condition: The product must not show any signs of use, wear, or damage.

• In the original packaging: All seals, labels, and accessory parts (e.g., scoops, seals) must be intact and included.

• Returned within 30 days of the delivery date.

• Accompanied by the RMA number we provide. Returns sent without an RMA number may be delayed or refused.

🚫 Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Opened or used containers and their sealing components.

• Final sale items, such as clearance products or specially discounted bundles (will be clearly marked at purchase).

💸 Refund Processing

• Timeline: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3-5 business days, and a credit will automatically be applied to your original method of payment.

• Shipping Costs: The cost of return shipping is the responsibility of the customer, except in cases of our error or a defective product. The original outbound shipping fee is non-refundable.

• Lost Returns: We are not responsible for return packages lost in transit without a valid tracking number. We highly recommend you use a trackable shipping service and retain the proof of postage.

🚚 Damaged or Defective Items

We pack every order with care to ensure it arrives safely. However, if you receive a damaged or defective product, please contact us immediately at support@ankouhome.com with your order number and photo/video evidence. We will promptly send a replacement at no extra cost or provide a full refund.

🤔 Order Cancellation

Changed your mind? You can request to cancel your order for a full refund at any time before it has been shipped. Once your order status is "Shipped," it can no longer be canceled and will be subject to our standard return policy upon delivery.

Need Help?
If you have any questions about our return policy, please don't hesitate to reach out to our friendly customer service team at support@ankouhome.com. We're here to help!